Transforming Healthcare: The Rise of Shift Select in UPMC

The Rise of Shift Select in UPMC


In today’s rapidly evolving healthcare landscape, technology plays a vital role in optimizing patient care and streamlining operations. One prominent example of technological innovation in the healthcare industry is the implementation of Shift Select at the University of Pittsburgh Medical Center (UPMC).

Shift Select, a revolutionary scheduling and workforce management system, has revolutionized the way UPMC manages its staff and transformed healthcare delivery. This article delves into the rise of Shift Select at UPMC, exploring its features, benefits, and transformative impact on healthcare delivery.

Understanding Shift Select:

Shift Select is an advanced scheduling software designed to meet the complex needs of healthcare organizations. Developed by leading workforce management companies, this innovative platform brings together numerous functionalities that enable efficient staff scheduling, real-time communication, and improved workflow management.

Pennsylvania candidate for governor, state Attorney General Josh Shapiro, accompanied by doctors and nurses discussed protecting abortion access, during a news conference in Philadelphia, Wednesday, June 29, 2022. (AP Photo/Matt Rourke)

Streamlining Staff Scheduling:

Prior to the implementation of Shift Select, managing staff schedules at a large healthcare institution like UPMC was a time-consuming and challenging task. Paper-based systems and manual adjustments often resulted in errors, inefficiencies, and potential staffing gaps.

Shift Select automated the scheduling process, allowing managers to create, edit, and publish schedules with ease. By considering staff availability, skill sets, and workload requirements, Shift Select optimizes scheduling, ensuring the right healthcare professionals are in the right place at the right time.

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Empowering Healthcare Professionals:

Shift Select empowers healthcare professionals by providing them with greater control over their schedules. With the ability to access their schedules from anywhere through web or mobile applications, staff members can conveniently view shifts, swap assignments with colleagues, and request time off.

This increased flexibility and transparency not only improve employee satisfaction but also enhance work-life balance, resulting in a happier and more engaged workforce.

Real-time Communication and Collaboration:

Effective communication is essential in a healthcare environment to ensure seamless coordination and timely patient care. Shift Select incorporates robust communication features, enabling instant messaging, shift change notifications, and real-time updates.

This functionality facilitates better collaboration between healthcare professionals, allowing them to share vital information, exchange shift details, and address urgent matters promptly.

Enhancing Compliance and Quality of Care:

Shift Select helps healthcare organizations like UPMC ensure compliance with labor laws, union regulations, and internal policies. By automatically tracking hours worked, overtime, and break times, the system promotes fair scheduling practices and minimizes the risk of non-compliance.

Additionally, Shift Select’s integration with other healthcare systems, such as electronic health records (EHR), improves the accuracy and efficiency of patient care, leading to enhanced quality outcomes.

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Analytics and Performance Insights:

Another significant advantage of Shift Select is its robust reporting and analytics capabilities. The platform generates comprehensive data and performance metrics, allowing managers to assess productivity, identify trends, and make data-driven decisions.

By leveraging these insights, UPMC can optimize staffing levels, identify areas for improvement, and proactively address operational challenges.

Scalability and adaptability:

Shift Select is highly scalable and adaptable, making it suitable for healthcare organizations of all sizes. Whether it’s a small clinic or a large hospital network like UPMC, the platform can accommodate diverse workforce needs and varying scheduling complexities.

This flexibility ensures that Shift Select remains effective as healthcare organizations grow and evolve.


The adoption of Shift Select by UPMC has marked a significant milestone in the transformation of healthcare delivery. By streamlining staff scheduling, empowering healthcare professionals, facilitating real-time communication, and enhancing compliance, Shift Select has revolutionized how UPMC manages its workforce.

With improved efficiency, better coordination, and data-driven decision-making, UPMC has experienced enhanced patient care, increased employee satisfaction, and improved operational outcomes. As healthcare continues to evolve, technologies like Shift Select will play an increasingly critical role in shaping the future of healthcare delivery.

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